Wi-Fi interference may scramble the packets causing this issue. To log in to Proton VPN Dashboard to download configurations, manage your subscription or change your account details, go to: and log in with the Proton username and password which you chose when signing up for Proton VPN.

Certain VPNs are stricter and may drop you if something seems out of the ordinary.

Our Internet High Ping page has more information. This is related, in some instances, to the VPN infrastructure as it may not be able to handle the extra bandwidth. As an example, you may have 100 megs for your download speed without VPN, but on VPN you could be at 5 megs per second.Īlso, with more people working from home, you may notice high ping when your VPN is active. This will slow down your overall speed and increase ping times.

Keep in mind that when you use a VPN, your connection is going through additional firewall layers. You will need to reach out to the customer service group for your VPN. In some instances, settings on your computer or modem have to be changed. If you purchased your VPN, make sure you followed the instructions to set it up. Contacting your IT Department is recommended. In some instances, your Company VPN has not been set up or needs permissions.

Having trouble with your VPN Service on AT&T Internet? Learn what you need to do to get connected.

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